Customer Care Agreement
PREVENTATIVE MAINTENANCE MEMBERSHIP
| Silver | Gold | Platinum | Diamond | |
| Monthly investment | $15 | $25 | $35 | $45 |
| Visits per year | 2 | 2 | 2 | 2 |
| Scheduling reminder service |  |
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| Parts and labor warranty On any performed service repair |
1 year | 1 year | 2 years | 3 years |
| Priority response time | 24 hours | 24 hours | Same-day* | Same-day* |
| Never pay overtime rates | -- | |
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| Preseason scheduling | -- | |
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| Diagnostic fee | $65 | $55 | $45 | $35 |
| Loyalty rewards per year (Up to $500) | $50/yr. | $75/yr. | $100/yr. | |
| One time registration fee (Additional systems $79/ea. ) | $99 | $99 | $99 | $99 |
| Additional systems per month | $10 | $15 | $20 | $25 |
| Quality assurance inspection and cleaning Meets ENERGY STAR recommendations |
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*Call must be received by 1:00 p.m. to receive same day service guarantee.
Heating Tune-Up
20 Point Heating Tune-Up
- Check gas pressure
- Check heat exchanger cells
- Check gas value operation
- Clean and check pilot / spark ignitor
- Check burners
- Check and clean burner crossovers
- Check all safety controls
- Check blower motor rotator
- Check blower motor amp draw: amps
- Visual duct inspection
- Check blower motor bearings
- Change/clean filter
- Check for gas leaks
- Check flue pipe
- Check humidifier pad
- Check water connection and drain
- Check thermostat operation
- Set heat anticipator
- Tighten all screws
Electric Furnace /
Heat Pump
- Check all electric heater elements
- Check amp draw amps
- Check all electric connections
- Check 4-way valve operation
- Check defrost control & operation
- Check emergency heat switch & operation
- Check outdoor thermostat / operation
- Check compressor amp draw amps
- Check compressor overloads
Air Conditioning Tune-up
22-point Cooling Tune-up
- Check compressor amps
- Check condenser fan motor and shield
- Check condenser fan blade
- Check capacitor
- Check condenser fan motor amps
- Wash and clean condenser coil
- Check compressor contractors
- Check compressor safety overloads
- Check relays
- Check refrigerant and pressures
- Check evaporator coils
- Check and clean drain trap & line
- Change / Clean filters
- Check blower wheel
- Check blower / change belt
- Total unit amps draw
- Check superheat subcooling
- Check wheel rotations
- Check thermostat operation
- Tighten all screws
- Visual duct inspection
Need HVAC Service?
Contact the experts at Ozark Mountain Air.
Call us at 479-521-2370!