Customer Care Agreement
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| SILVER | GOLD | PLATINUM | DIAMOND | |
|---|---|---|---|---|
| 21-point inspection | ||||
| 2 visits per year | ||||
| Repair warranty | 1 year | 1 year | 2 years | 3 years |
| Service call response time | 24–48 hours | 24 hours | Same day* | Same day* |
| No OT charge** ($225 value) | – | |||
| Discount on one service visit per year ($180 value) | $25 off | $35 off | $55 off | $75 off |
| Diagnostic fee ($65 value) | You pay $50 | You pay $50 | You pay $50 | You pay $50 |
| 3”, 4”, and 5” specialty filters included ($90 value) | – | – | ||
| ACCA National Standards Tasks ($425 value) | – | – | – | • Blower wheel cleaning • Burner cleaning • Chemical coil cleaning • Condensate treatment |
| Monthly cost (includes taxes) Discount price if paid in full | $24.75/mo or $198/yr | $35.75/mo or $330/yr | $46.75/mo or $462/yr | $57.75/mo or $594/yr |
| Additional systems | $132 ea. per year | $198 ea. per year | $264 ea. per year | $330 ea. per year |
Heating Tune-Up
20 Point Heating Tune-Up
- Check gas pressure
- Check heat exchanger cells
- Check gas value operation
- Clean and check pilot / spark ignitor
- Check burners
- Check and clean burner crossovers
- Check all safety controls
- Check blower motor rotator
- Check blower motor amp draw: amps
- Visual duct inspection
- Check blower motor bearings
- Change/clean filter
- Check for gas leaks
- Check flue pipe
- Check humidifier pad
- Check water connection and drain
- Check thermostat operation
- Set heat anticipator
- Tighten all screws
Electric Furnace /
Heat Pump
- Check all electric heater elements
- Check amp draw amps
- Check all electric connections
- Check 4-way valve operation
- Check defrost control & operation
- Check emergency heat switch & operation
- Check outdoor thermostat / operation
- Check compressor amp draw amps
- Check compressor overloads
Air Conditioning Tune-up
22-point Cooling Tune-up
- Check compressor amps
- Check condenser fan motor and shield
- Check condenser fan blade
- Check capacitor
- Check condenser fan motor amps
- Wash and clean condenser coil
- Check compressor contractors
- Check compressor safety overloads
- Check relays
- Check refrigerant and pressures
- Check evaporator coils
- Check and clean drain trap & line
- Change / Clean filters
- Check blower wheel
- Check blower / change belt
- Total unit amps draw
- Check superheat subcooling
- Check wheel rotations
- Check thermostat operation
- Tighten all screws
- Visual duct inspection
Need HVAC Service?
Contact the experts at Ozark Mountain Air.
Call us at 479-521-2370!