Customer Care Agreement

PREVENTATIVE MAINTENANCE MEMBERSHIP

 

Silver Gold Platinum Diamond
Monthly investment $15 $25 $35 $45
Visits per year 2 2 2 2
Scheduling reminder service
Parts and labor warranty
On any performed service repair
1 year 1 year 2 years 3 years
Priority response time 24 hours 24 hours Same-day* Same-day*
Never pay overtime rates --
Preseason scheduling --
Diagnostic fee $65 $55 $45 $35
Loyalty rewards per year (Up to $500) $50/yr. $75/yr. $100/yr.
One time registration fee (Additional systems $79/ea. ) $99 $99 $99 $99
Additional systems per month $10 $15 $20 $25
Quality assurance inspection and cleaning
Meets ENERGY STAR recommendations

*Call must be received by 1:00 p.m. to receive same day service guarantee.

Heating Tune-Up

20 Point Heating Tune-Up

  • Check gas pressure
  • Check heat exchanger cells
  • Check gas value operation
  • Clean and check pilot / spark ignitor
  • Check burners
  • Check and clean burner crossovers
  • Check all safety controls
  • Check blower motor rotator
  • Check blower motor amp draw:  amps
  • Visual duct inspection
  • Check blower motor bearings
  • Change/clean filter
  • Check for gas leaks
  • Check flue pipe
  • Check humidifier pad
  • Check water connection and drain
  • Check thermostat operation
  • Set heat anticipator
  • Tighten all screws

 

 

Electric Furnace /
Heat Pump

  • Check all electric heater elements
  • Check amp draw    amps
  • Check all electric connections
  • Check 4-way valve operation
  • Check defrost control & operation
  • Check emergency heat switch & operation
  • Check outdoor thermostat / operation
  • Check compressor amp draw      amps
  • Check compressor overloads

 

Air Conditioning Tune-up

22-point Cooling Tune-up

  • Check compressor amps
  • Check condenser fan motor and shield
  • Check condenser fan blade
  • Check capacitor
  • Check condenser fan motor amps
  • Wash and clean condenser coil
  • Check compressor contractors
  • Check compressor safety overloads
  • Check relays
  • Check refrigerant and pressures
  • Check evaporator coils
  • Check and clean drain trap & line
  • Change / Clean filters
  • Check blower wheel
  • Check blower / change belt
  • Total unit amps draw
  • Check superheat  subcooling
  • Check wheel rotations
  • Check thermostat operation
  • Tighten all screws
  • Visual duct inspection

 

Need HVAC Service?

Contact the experts at Ozark Mountain Air.

Call us at 479-521-2370!