“These people are amazing and truly concerned about caring for their customers! My HVAC (20 years old) completely failed a week ago, and I was trying to get along with small electric heaters, confined all day to a closed bedroom to keep from freezing. When I notified them of this, they immediately started preparing to replace my furnace, coming out to inspect and take measurements for a whole new unit (of my choice) to install soon. But then, because of the sudden news that a record-setting snow storm with sub-freezing temperatures was approaching, they called me back and said that they were concerned for my welfare and had decided to send a crew out early in the morning (just before the snowstorm hit) to make an emergency installation of just the furnace component (leaving the A/C components for later). The crew of servicemen did indeed come early in the morning and successfully completed a major installation of a new furnace unit in its very difficult position in the attic crawl-space, in what seemed record time, soon filling the house with wonderfully warm air – just before the snow began to fall! It has performed beautifully ever since! I have slept in peace, with perfect comfort throughout the house for the first time in a week, very comfortable throughout the very worst of this record freezing weather! I cannot begin to express my deep appreciation for their genuine concern for me, their hurry to assure my welfare, and the flawlessness of their work!”