Word to describe excellent service and product, set up and follow through, and a commitment to stay ’til the job’s done–with no complaining, no exasperation, and with respectful updates as the job progressed: outstanding!
Over last couple years, I have used Ozark Mt Air for emergency AC repair, furnace circuit board replacement, thermostat install and most recently plumbing. Great service every time. Really satisfied today with work of Nathan and Mike—also last Spring from Jason. Thank you guys!
Steven L. Parker
14:44 08 Dec 20
Came out that day and diagnosed the problem. We had to order a part, which came in the next day and was promptly installed. I highly recommend their work. I've been using them since they started with Christine years ago.
15:18 19 Nov 20
We had two hot water heaters replace and installed an IWave R air purifier in my mother-in-law’s house. She has been a customer of Ozark Mountain Air for over 50+ years. Jason and his team are committed to excellent customer service and they stand behind their work. They are extremely knowledgeable, professional and dedicated to “doing it right”.
14:42 30 Sep 20
Ozark Mountain air always takes care of all of my needs!! A very friendly staff, excellent customer service and very knowledgable guys! Nathan is a very hard worker and always makes needs happen!
19:15 24 Sep 20
Nathan was awesome in helping install and explain our new thermostat. He showed great patience and was quick to respond to our questions.Best ac service I’ve ever had.
14:31 24 Sep 20
Justin Came to fix my unit and did great. He’s a great kid
13:51 21 Sep 20
Never have I ever seen a business get consistently a five star rating and the sheer number of 130 says these are not contrived, they are earned. Something to be said for family owned and run operations that care!
18:27 03 Sep 20
Our 14 year old system needed to be replaced. An installation of both AC and heating unit was installed. What impressed me and my husband the most was their product knowledge. Aside from that the owners are very professional, patient and personable. Their team installed the system in a day. We highly recommend Ozark Mountain Air. Cannot say enough nice things about our experience.
19:53 02 Sep 20
In January 2018 Jason and his crew from Ozark Mountain Air install a new American Standard Heating and Air conditioning system. My wife and I loved it from the first day and particularly the ability to adjust the thermostat settings remotely while we are away on extended vacations. This year while we were away in our RV an electrical interruption knocked our thermostat offline. One call to Jason and he came to our house and found that the wifi router was not connected. Jason reset my router, called me to get a reinstall code from the manufacturer and reset the thermostat. Probably didn't take 30 minutes, but very important to us. The few times we have needed service, they are always very responsive and experts at what they do. When I needed a new system back in 2018, I was looking for American Standard Equipment. I found it at Ozark Mountain Air, but more importantly I found a company that priced their product fairly, promptly installed the products, and were fair, trustworthy and exceedingly honest. I believe I found the best A/C company in Northwest Arkansas.
12:50 25 Aug 20
My 80 year old Mother's AC went out in this very hot, humid weather. Justin came out, quickly diagnosed the problem, and fixed it. Her unit is 20 years old and he had it up and running in no time, without costing a fortune. We will use them in the future and would definitely recommend them for your repair needs.
18:50 31 Jul 20
Mike, Jason, Eddie, and Trevor were all amazing to work with. They were extremely professional and punctual with their work. I will always recommend Ozark Mountain Air to anyone in Northwest Arkansas and the surrounding areas with HVAC needs! Mike was mostly the technician we had complete our services. . . make sure you ask for him!
17:15 27 Jul 20
Listen don't bother with the rest that advertise 24 hour emergency A/C repair. Ozark Mountain Air came to our home very quick. Technician was very professional, explained to us the necessary repairs and fixed our Air Conditioning right the 1st trip. Unbelievable quality service over and beyond our expectations. Thank you Ozark Mountain Air!!
18:38 17 Jul 20
Yet again these guys were awesome! Anytime I have a problem they get right back with me and have me up and running as quick as possible. They are so kind and professional, I would continue to use them even if their services fees were higher than their competitors.
12:49 16 Jul 20
We highly recommend this company! They have been servicing our units for years now and it’s been great. We just started having issues with our units and even had to replace one and they quickly responded and took care of it. Ask for Mike...He’s awesome!
19:38 14 Jul 20
What a wonderful company! I greatly appreciated how helpful and professional they were while performing the maintenance on the air conditioning unit. I value honesty, authenticity and compassion when making business choices and Ozark Mountain Air has all of these qualities. Thank you for being an awesome local business!
23:21 08 Jul 20
Eddie Mckelburg is one of the best people you can get from here. Very professional and cool dude!!! 5 star rating!!!
16:24 03 Jul 20
They went above and beyond to search for an OLD part for our AC unit, found it, and installed it in a timely manner. They made sure we had a functioning, cold unit until the part arrived. We will use again in the future!
19:58 30 Jun 20
Highly recommend Ozark Mountain Air. Great service with key focus being customer satisfaction. Nathan was very knowledgable about our current equipment and provided us with everything we needed. Highly recommend.
13:55 30 Jun 20
I have used Ozark Mountain Air several times at different locations and have always found them to be on time and very professional. They are very thorough in answering any questions and I have found their entire team to be extremely helpful. I would highly recommend their company for any of your heating and air needs.
19:51 29 Jun 20
Ozark Mountain Air came to our home within a couple hours and had excellent customer service. Nathan worked with our schedule and Mike got the work done quickly and efficiently. I would recommend this company to any of our friends and will be using them for future air conditioning needs on our home!
19:44 29 Jun 20
Nathan was very professional and knowledgeable. He solved all of my issues and answered all of my questions. Highly recommend Ozark Mountain Air and Nathan.
15:14 26 Jun 20
First time I've used Ozark Mountain Air but I am impressed. They were very knowledgeable and helpful. They cleaned up the mess a previous repair man had left. Great job.
22:46 25 Jun 20
The techs were very friendly and thorough. They did not try to up sell any products. They also found a couple of issues that needed to be addressed outside of their work order. They fixed those issues and did not charge extra. They cleaned up after themselves and were completely professional. Highly recommend!
19:20 18 Jun 20
Mike with Ozark Mountain airs plumbing division came out today to help with a mysterious leaky toilet. He was super nice and very professional. We had to order a part but he told me to call him as soon as it came in (I had it delivered to my house) & he said he could get back over that day if possible to install. Thanks Mike and thanks Ozark Mountain Air! You all are GREAT!We also had Jason and his team help us with a very complicated HVAC problem - I can not say enough about the patience and professionalism of Ozark Mountain Air. We will continue to use them on all of our projects.
15:30 12 Jun 20
Carl from dispatch was able to find me a technician with a minimal wait and Mike E. showed up when expected. He was courteous and professional and serviced my air conditioner promptly. Cost was below what I expected. Would recommend anyone use Ozark Mountain Air.
14:16 03 Jun 20
Mike is always very professional, came out quickly and explained everything in great detail to us. We would never think about calling another company. We have used them in the past, and has always showed us quality workmanship.
19:31 27 May 20
We had a plumbing problem with our home and we had the pleasure of having Michael come to help us. He was very attentive to the problem and knew exactly what to do. Michael was very hardworking and even helped us with a few more problems around our house. I would 10/10 recommend contacting Michael to assist you with any plumbing problems! Thanks Michael, hope to see you soon!
15:50 27 May 20
Ozark Mountain Air worked with me to install a new air conditioning unit. The technicians were knowledgeable and friendly. Their pricing was beyond fair. The service was excellent. Very ethical company. Honest and reliable. They go above and beyond. I highly reccomend!
16:15 21 May 20
I have used Ozark Mountain Air for the last few years and they are superb! I just used them for pluming and again, VERY pleased!! They have always been professional, responsive and fairly priced. Highly recommend.
14:21 14 May 20
I've been using them for a couple years to keep an old furnace alive and was finally able to purchase a new unit this month through them. Their prices beat out all the other bids I received, and every employee I've interacted with was kind and respectful.
19:11 30 Apr 20
These guys are great. You can count on them to come out anytime you need them. When my heat went out on the weekend last winter, no one else would answer the phone. These guys answered, came out, and fixed the problem. I just had my spring tune up, and I knew who to call - Ozark Mountain Air.
18:48 10 Apr 20
I have a fussy air conditioning unit that has required a visit each of the last two years. I got Ozark Mountain Air from google search results, and they have been terrific. In both instances, they got the job done quickly and effectively. Both techs have been knowledgeable and helpful; the second initially told me I had expensive issues but worked on it for a while before he found a simpler fix that saved me hundreds of dollars. I felt the service was worth writing a review so that other folks can benefit from my experiences.
20:37 27 Mar 20
Called for annual service on a Thursday out on a Friday and arrived on time. The technician was pleasant and gave us a run down or our current HVAC status and need for possible future repairs. He took the time to explain what was/could be needed and we felt confident that he was sincere and trustworthy- if the google reviews were not enough. I am confident this is the beginning of a sturdy business relationship. Also they offer a senior and veteran discount. Bonus point.
19:47 10 Mar 20
Came out within a few hours of calling them. Diagnosed and fixed a unique heating problem in less than an hour. Very knowledgeable, courteous and very reasonably priced. Highly recommended.
17:17 03 Feb 20
We have had a service contract with Ozark mountain air for many years. They come 2 times per year to check our furnace and air conditioner. They are always punctual and pleasant, and do the necessary cleaning and checkup for us. Very pleased with their service. Highly recommend.
Susan Beezley Frutiger
22:24 19 Dec 19
Ozark Mountain Air is the best! Fast, friendly and very knowledgeable. These young men know what they’re doing! Mo and Mike are excellent! Ozark Mountain Air will be the only company I will be calling in the future when I have a problem! Very reliable, trustworthy, with great service.
21:53 12 Dec 19
I never leave reviews, in fact, this is my first but I found it necessary because Ozark Mountain Air did such an exceptional job!. My furnace went out and they were quick to respond. Their professionalism and punctuality is unmatched. Mike answered all my questions and did so in a manner that was easy to understand. Have already recommended to my friends and work colleagues!
21:26 12 Dec 19
Amazing service! I had Mike out and he did such an amazing job of explain everything he did and even explained how to avoid potential problems in the future. He was very knowledgeable when explaining the system on a house I just purchased. I recommend them every chance I get.
21:18 12 Dec 19
We have used Ozark Mountain Air for several years once we decided to “change” our unit, Jason and his team made that process very easy. Mike came over the same day and talked Equipment and numbers. These guys carry the good stuff. Very happy with our new American Standard Unit. Highly Recommend!
17:16 27 Nov 19
I have had amazing service. Mike not only did a great job but took the time to explain the details of what he was doing and what the problem was. As a consumer who really doesn't understand HVAC, I really appreciate that.He was extreme quick and able to get to my unit same morning as my call. Ozark Mountain will always be my choice! Thanks for great service guys.
20:40 21 Nov 19
Everyone has been friendly and helpful. The service is top notch and they spend the time needed to fix and address any issue with your heat or air unit, unfortunately have had issues with both recently. Mike is very professional while on site and Karl is great when calling to set up an appointment.
17:35 14 Nov 19
Ozark Mountain Air was great. They found the problem with precision and showed their reasoning. They fixed the problem quickly after getting the right part the next day, and Nathan was top notch in service. I would get my air fixed from here again.
02:59 13 Nov 19
These guys did me a great service. Me and my family’s air conditioner froze up and went out. So I called several places to come take a look and most in the middle of summer we’re book up for a few weeks. These guys can out the next day and a few days later and boom new air conditioner was installed. They were truly professional, cleaned behind themselves and had great prices. Thank guys!
23:53 12 Nov 19
When our old air conditioner caught on fire and went out midsummer we had Ozark Mountain Air come out and within a couple days we had our new unit. They did an amazing job! We haven’t had any issues since and that was 2 years ago. I highly recommend them!
01:55 06 Nov 19
Ozark Mountain Air exceeded my expectations. The heater was out at one of my employers shops and Nathan provided exemplary customer service. He was very knowledgable and kept us informed every step of the way. He explained the issue(s) and provided us with reasonable solutions. I highly recommend this company and plan on using them in the future.
13:08 01 Nov 19
These guys are wonderful at their job. If you want fast & reliable service call them. Why call the rest, when you can call the best!
01:42 24 Oct 19
We blew a fuse in the furnace trying to put a programmable thermostat in, causing the heating system to shut down. Ozark Mountain Air came out the NEXT MORNING and quickly got everything up and running. The service man was incredibly nice. Would totally recommend them!
15:05 17 Oct 19
Great service and great customer support. Will defiantly use them in the future. They came out and fixed the problem as soon as I called and they were really nice on the phone and in person.
13:58 14 Oct 19
Awesome company! Mike was very prompt (arrived at our house within half an hour on a weekend), knowledgeable, friendly, and extremely cost-conscious. He had our heater up and running within 20 minutes and didn't charge us beyond the quoted service charge. While I hope nothing goes wrong with our HVAC system again, I'm really glad to have a go-to company and would absolutely recommend Ozark Mountain Air to anyone who is looking for a reliable and honest HVAC company!
17:51 19 Sep 19
Got home from work to a hot house, called Ozark Mountain Air and they were out early the next morning. Nathan was friendly and efficient. Great customer service with fair prices. Highly recommend!
21:00 23 Aug 19
As luck would have it our 14 year old unit decided to die at night in the hottest part of the summer. We were able to have them come out to troubleshoot the next day in the busy season. We were told it would be better to just scrap the old system and start with a new one. We were not upsold or pressured. We were told that it would take a couple of days before they could come out to install. They brought 2 window units to help us make it through until then. They arrived before 9 this morning and were done by a little after 3. Within no time we were cooling off. They were the nicest and most knowledgeable guys from start to finish. I would DEFINITELY recommend this company for your AC/heating needs.!
20:40 17 Aug 19
Ozark Mountain Air went above and beyond on a job for my residence. Working under very difficult conditions they knocked the job out quickly and under budget. Highly recommended for their attention to customer satisfaction and workmanship.
00:45 30 Jul 19
Very friendly, knowledgeable, and on time. They're not going to up sell you or tell you something is wrong that isn't. Great people and will continue to be my go to for anything ac/air related.
15:32 08 Jul 19
14 years, 3 heat pumps and 4 different local heat and air companies until we found Jason and Ozark Mountain Air. Our units WORK now and he was the one who found the problem and fixed it. Fair, ethical, prompt, nice and most important they are EXPERTS and know what they are doing. I wish I could give more than 5 stars!!!!!
02:05 10 Jun 19
Ozark Mountain Air replaced our heat and air units. Although we had other companies give us quotes, Ozark Mountain Air was the only company to let us know that our original duct work had a section missing which was causing our old unit to draw and recirculate dust and air from our attic. They spent a good deal of time analyzing the best way to correctly fix the problem and even called in the owner of the company to assist. We are now enjoying a very cool and considerably less humid and dusty home. Both units are so quiet that we’ve literally had to get up and look to see if they were running. The work was completed timely and efficiently.
12:25 01 May 19
This group is professional, and very quick to respond. I had a unit go out and they were quick to evaluate the problem, and when it was decided I needed a new unit they were very reasonable and fair priced. I received 4 quotes from various HVAC companies in Northwest Arkansas and Ozark Mountain Air was the best price around. It is nice to know a company can have lower prices but not skimp on quality and still have excellent customer service. A nice treat!!
21:50 29 Mar 19
I wholeheartedly recommend this company. They are an impressive business and truly know the meaning of Customer Service!!!!!We contacted Ozark Mountain Air regarding installation of a central AC system and possible replacement of our heater. Jason and Nathan came out and inspected our old heater and duct work thoroughly. Our heater was 40 years old.After looking everything over very well they explained our options and sent us quotes on three systems. They are not high pressure, but will give you (and explain thoroughly) your options and then let you decide. They were very patient in answering all of our questions in comparing the system options.As soon as we decided on a system, Nathan and his crew were here on time and worked very diligently throughout the day. They had said it would take a little over 1 day and they were correct in their estimates.The entire crew was extremely hardworking, quick, neat, and very polite and friendly. Nathan explained everything very well and let us know that we could call at anytime for assistance. The only trace they left of all of their hard work was a house that is VERY evenly heated and cooled. Even in one day, we can tell a marked difference in our comfort level!You will not be sorry if you choose this company.