During our first real cold spell in NW Arkansas about one week ago in October, we experienced the FIRST ever trouble with our 12-year old 4-ton TRANE heating and A/C packaged unit (2006) in that the heating portion would come on with our older thermostat, but the system would soon cycle off with no heating produced. We called Mountain Air whose rep, Carl, scheduled a $65 service call for the next day during a probably busy season! Two very business-like but cordial service personnel (just like we like) appeared the next morning a little after 8:30 and proceeded to diagnose a corroded flame propagation safety cutoff probe which was corrected within just a few minutes by restoring the probe's sensitivity with something like the same "brushing" action one might give periodically to an auto battery post to increase good electrical cable contact conduction. The total service time was less than 30 minutes and the total cost was a little over the initial $65. Both servicemen explained what the problem was, the fix, AND then provided patient answers to a few questions which led to sharing/explaining some key features and limitations about our system to consider for possible future fail-point system elements over time. Several advantages, for example, were stainless steel burners and variable stage heating design, plus a 14 SEER air-conditioning subsystem with aluminum versus copper heat exchanger coils that became too thin by manufacturers' choice several years ago during higher priced copper times. Our A/C subsystem does not have the variable stage speeds like the heating subsystem does, but current new systems CAN have that feature (if chosen when installing a new system) as well as higher SEER levels up to 20 now possible, but, of course, for much more money. In short, we were very satisfied to have our sound, but somewhat aging, system assessed, repaired, and working normally again since the repair date and without exorbitant parts and labor repair costs OR a "sales scam". We really appreciated the entire abbreviated experience, expect Mountain Air would tell us accurately when we REALLY DID have component failures, will use them again now after parting ways many years ago for increasing annual service plans, and now recommend potential customers seriously consider Mountain Air for HVAC needs. David B. in Fayetteville, AR
16:13 15 Oct 18
We have worked with Ozark Mountain Air for years - great, courteous, prompt service. We recently had an entirely new HVAC system installed in our 60 year old mid-century ranch home which included moving the system from under the house to an interior closet. It was complex and OMA handled the entire project on time and on budget. We are very pleased with our very efficient new system and grateful for their professionalism and honest work.
15:19 14 Jun 18
They came out quickly, diagnosed the problem, fixed it, and had a very fair rate. The technician was very knowledgeable. Go with this local business!
23:43 11 Jun 18
Had new upgraded HVAC system installed. Everything went smoothly and the system is so much quieter and more efficient.And, it is connected to my iphone! I have been using this company for many years for seasonal checks as well. Highly recommend
16:27 04 Jun 18
Jason had 10 calls on a Saturday, but still made time for our family HVAC interruption. He took the time to test all the possible issues and discovered a faulty capacitor. We were relieved to have good news, no up-sell and a cooler evening. We're new OMA customers, but I'll be calling them first from now on. Thanks Jason!
21:05 06 Aug 17
Outstanding service. Prompt and reasonable prices. OMA has gone above and beyond for us over the years - from keeping our old unit alive to installing a new unit tailored to our needs
19:16 14 Jul 17
Abosolutely totally ethical, fair, professional, decent guys. I will never use anyone else for my heating/air needs. THANK YOU.
00:45 28 Jan 17
Super friendly and knowledgeable. They really know the business.